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Creators/Authors contains: "Miriam E. Armstrong"

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  1. ; ; ; (, International Conference on Applied Human Factors and Ergonomics)
    To combat phishing, system messages warn users of suspected phishing attacks. However, users do not always comply with warning messages. One reason for non-compliance is that warning messages contradict how users think about phishing threats. To increase compliance, warning messages should align with user perceptions of phishing threat risks. How users think about phishing threats is not yet known. To identify how users perceive phishing threats, participants were surveyed about their perceptions of the severity and likelihood of 9 phishing consequences. Results revealed perceived severity and likelihood levels for each consequence, as well as relative differences between consequences. Concrete examples of warning messages that reflect these findings are provided. 
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